REFUND AND CANCELLATION POLICIES

  • All of our services are non-refundable.  We offer complimentary consultations for face and body treatments and a free trial session for our personal training services to give you the opportunity to make an informed decision of your purchase.  You may also transfer remaining portions of packages to friends or family members if you do not wish to use them.
  • Purchased packages have no expiry date.  Accounts that remain inactive for over a year will be prorated to reflect any price increases that may have occurred. 
  • We require 24 hours notice of  changes or cancellations for any booking.  Without such notice, you will be charged for the full amount of your service.
  • Late arrivals.  If you arrive late for your scheduled appointment, if time permits, we will do our best to accommodate your full booking.  If this is not possible, you will receive the remainder of the time left in your session and you will be billed for the full cost of your session.